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There are many things to know when choosing the right heat pump for your home, and the right heat pump installer.

Below are some of our most frequently asked questions.

If you have another question, please contact us or alternatively submit your question below.

Every home is different, and choosing the right air conditioner will depend on many factors that we assess during an on-site consultation. Apart from the difference in features, capacity range and the appropriate location of the installation, in principle heating works better with a floor standing unit. This is because the air is thrown out closer to floor level, reducing cold spots at your feet. In the case of our Nexura range, the inclusion of a radiant panel further enhances its heating comfort, providing heating that is similar to a traditional warm radiator. Ultimately, our experienced specialist dealers will ensure you make the best decision for the comfort of your home or business.

There are a few factors worth considering when installing an air conditioner’s outdoor unit. Installing the outdoor unit in a safe, dry and well-ventilated area is advised. Making sure your outdoor unit is clear of trees or a dusty area (like a driveway) can further help you keep your air conditioner’s filters clean and less likely to get dirty or blocked. Keeping the unit out of extended direct sunlight is also beneficial, as exposure to hours of sun will mean your unit has to work much harder to combat its own internal temperature. Finally, keep in mind also the location of your bedrooms and of course your neighbours, as the outdoor unit does make some noise when operating. If you have any questions, ask us for more information or consult your installation manual on where best to place the outdoor unit.

Daikin Ceiling Mounted Cassettes, which are available with a number of Daikin’s air conditioning systems, provide four-way air flow, meaning that they distribute air evenly in four different directions at any given time. As such, a ceiling cassette should be installed in the centre of the room to provide the best possible distribution of conditioned air. With their discreet design, the central location of a cassette is barely noticeable in sitting flat with the ceiling. It is not recommended to install Ceiling Cassettes in corners or close to walls, unless this has been given specific design consideration by your Masterchill Specialist.

An outdoor unit does not have to be installed on a concrete slab or brackets. There are many different options for installing your outdoor unit, which are best discussed with us during an on-site consultation to find the most suitable arrangement for your home. We will explain how the location of the outdoor unit affects noise levels, and will advise on the best placements to counter this and other important considerations. For example, having the outdoor unit installed directly on the ground may cause excessive vibration and/or noise without the use of a vibration eliminator.

‘Cooling capacity’ is the measure of an air conditioning system’s ability to remove heat from a room, thus making the room ‘cooler’. The reverse of this gives you ‘heating capacity’ (i.e. an air conditioner's ability to remove heat from outside and transferring this into the room). Capacity in these instances is always measured using the rated conditions specified in the official document: New Zealand Standard: Performance of electrical appliances – Air conditioners and heat pumps (also known as ‘AS/NZS 3823’). Generally the unit used for this measurement is specified in Kilowatts (kW).

We take pride in providing our customers with effective and efficient after sales support, unparalleled within the New Zealand market. Our dedicated service team provides phone support for all technical queries, so you can expect prompt, professional guidance with any issues that arise and advice on any accessories to complement and enhance the performance of your product choice. We also have an experienced team of fully qualified technicians, and a nation-wide network of authorised service agents who know your air conditioner inside and out. They are readily available to provide ongoing maintenance that ensures peak performance over the life of your system, with access to readily available spare parts warehoused right here in New Zealand for fast delivery.

The right air conditioner will make a big difference to both the energy consumption and experience of an environment. We're here to assist at every stage and we'll assess all factors impacting on your indoor temperature and influencing your home's heat load. Every home is different, and the right air conditioner will depend on many factors, such as room orientation, window size and ceiling insulation, just to name a few. It's an important decision to get right, as an air conditioner that's too small won't adequately heat or cool your home, and one that's too large will be inefficient and expensive to run. We have the knowledge, skills and experience to help you make the right choice.

Yes, Heat Pumps are reliable. They use the same process as a home refrigerator and have the same level of dependability and life expectancy.

This depends on the amount of heating required. Assume 6Kw of heating is needed; electric heating is normally 100% efficient, so for 6Kw of heating you pay for 6Kw of electric energy. Heat pumps transfer two to three times more heat, meaning efficiencies of 200-300 %. In other words to produce a 6kW conventional Heat Pumps would only require about 2kW of electrical energy. Inverter type Heat Pumps are even more efficient, being closer to 400% efficient.

Depending on site conditions i.e. accessibility etc, it usually takes approximately 6 hours to install a back to back system.

Here at Masterchill we stand by our work with all Daikin units coming with a 5 year factory warranty.

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    As your satisfaction and comfort are our objectives, we will take the time to discuss your needs and budget. This will allow us to help you find the best solution for your domestic, commercial or industrial premises.

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    You can be assured you will be getting the very best system and service to suit you. For your peace of mind, we are a trusted Daikin dealer. We can also source all other models at a competitive price.

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